Return Policy

Return Policy

Thank you for choosing Willow Lane! Your satisfaction with your purchase is very important to us. While we are currently unable to process exchanges, we do accept returns. To initiate a return, simply click on the link provided above, enter your order details, and a printable return label will be promptly emailed to you. Please note that Willow Lane cannot accept returns for merchandise that has been worn, damaged, missing original tags, or altered in any way.

All returns must be received within 60 days of the purchase date. For final sale items or late returns (outside the 60-day window), a 20% restocking fee will be applied to your refund or credit. Returns received beyond 90 days will not be accepted. To qualify for a refund, merchandise must be in new condition with tags attached.

Please be aware that original shipping charges are non-refundable. If your order originally qualified for free shipping, this amount will be deducted from your refund. Additionally, if you purchased our Willow Lane Shipping Warranty, this fee is nonrefundable.

We regret to inform you that we do not offer exchanges, nor can we guarantee the availability of specific items for exchange. If you require a different item or size, please place a new order.

For your convenience, we offer pre-paid return labels for a fee of $9.95, which will be deducted from your refund. Alternatively, if you opt for store credit, the return label fee will be waived. Please indicate your preference clearly on the return form.

If you prefer not to use our pre-paid return label, you may send your returns directly to:

Willow Lane Returns 115 E South Railroad St. STE 204 Cuero TX, 77954

Please note that final sale and clearance items are not eligible for return. Final sale items are clearly marked as such in the product description. In the event that a final sale item is returned, you will receive store credit with a 20% restocking fee.

Should your hat be too large, we are happy to provide complimentary size reduction tape upon request. If your hat was received as a gift and you'd like to exchange it for store credit, please fill out the designated section on the return form.

For the return of hats, please ensure they are shipped back in their original packaging to maintain their shape. Custom hat boxes from Stetson/Resistol are considered part of the merchandise and should not be shipped without an exterior protective box.

If you have any questions or need assistance with fit or style before placing your order, please don't hesitate to contact us at or call us at 855-569-4035. We're here to help you find the perfect hat!

Thank you for your understanding and cooperation. We appreciate your business!

Please fill out our Return form and include it in your package:


    Please inspect your merchandise promptly upon arrival, as you have 48 hours from delivery to report any damaged or defective goods. In the event of an error or faulty item, please reach out to us at for assistance. It's important to note that certain natural variations, such as loose straw ends or wool flecking, are not considered defects. Additionally, if you've purchased a Charlie 1 Horse brand hat, please be aware that the "C" is a genuine brand, and some flaking or peeling may occur, which does not indicate a defective hat.

    For our international customers:

    Your order may be subject to import duties and taxes upon arrival in your country. You are responsible for all duties and/or taxes associated with your package. We recommend checking with local authorities for more information.

    Please note that Willow Lane cannot guarantee shipping times for international orders. While most packages are typically delivered within 2 weeks, this is an estimate and not a guarantee.

    Regarding international returns:

    Refunds for international orders will be issued for the original purchase price only. Unfortunately, we are unable to refund original domestic or international shipping charges, as well as any duties, taxes, or tariffs incurred. International customers are responsible for covering the cost of return shipping and any associated fees. Please be aware that sale items are not eligible for returns. If you have any further questions or concerns, feel free to reach out to us.


      Please send returns to:

      Attn: Willow Lane Returns

      115 E South Railroad St.
      STE 204
      Cuero TX, 77954

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