It is very important to us that you are happy with your purchase.
All returns are to be made within 30 days of receiving your item. Any returns received after this date will not be accepted. Merchandise must be in new condition with tags attached in order to receive a refund.
If you are not happy with your order for any reason or you would like a different size or style, you will need to repurchase the new item. The unwanted item can be returned for a refund. If your hat is too large, let us know and we will provide complimentary size reduction tape.
We do not offer exchanges due to the fast moving pace of our inventory. We cannot guarantee the item you need will be in stock and we cannot hold items. Please repurchase the item you are wanting to exchange for.
Hats must be shipped back in their original boxes/packaging to retain the shape of the hat. Stetson/Atwood custom hat boxes are considered as part of the merchandise, and are not to be shipped without an exterior protective box.
We are happy to provide a pre-paid label for a small $12 fee deducted from your refund (USA customers only). Return labels for Stetson/Atwood custom hat boxes will have $20 fee deducted from refund. If you do not wish to use our pre-paid return label please send your returns directly to :
Willow Lane Returns
4353 Grey Spencer Dr.
Las Vegas, NV 89141
Original shipping charges are non-refundable. If you have received free shipping, this amount will be deducted from your refund.
For any questions prior to ordering regarding fit or style, please email us at Hello@shopwillowlane.net or call 855-569-4035. We are happy to assist you to ensure you get the perfect hat.
Please inspect your merchandise as soon as it arrives, you have 48 hours from delivery to report damaged or defective goods. In the case of an error or faulty item, please contact us at Hello@shopwillowlane.net. Natural variations are not considered faulty, examples include: loose straw ends and wool flecking. If you have purchased a Charlie 1 Horse brand hat the “C” is a genuine brand and you can expect some flaking or peeling. This flaking or peeling is not a defective hat.
Your order will be subject to import duties and taxes. International customers are responsible for all duties and/or taxes when your package arrives. Please check with the local authorities for more information.
Willow Lane cannot guarantee shipping times for international orders. Generally, we find most packages are delivered in 2 weeks, but this is a only a guide and not a guarantee.
Refunds on international orders will be for the original purchase price. Unfortunately, Willow Lane cannot refund your original domestic/international shipping charges or any duties, taxes or tariffs. International customers are required to pay the shipping and any fees for their return shipments. Sale items are not eligible for returns.
Please send returns to:
Attn: Willow Lane Returns
4353 Grey Spencer Drive
Las Vegas, NV 89141