At Willow Lane Hat Co., we want every customer to feel welcome, valued, and supported. That includes being able to explore our products, find the information you need, and shop with confidence.
We care about the experiences of customers with disabilities and are committed to improving the accessibility of willowlanehats.com. If something on our website makes shopping difficult, we want to hear from you. We will listen, take your concern seriously, and work with you to help.
We want our website to be usable by people with a wide range of abilities, including customers who navigate using a keyboard, screen reader, magnification software, voice controls, or other assistive technology.
We use the Web Content Accessibility Guidelines (WCAG) 2.2 Level AA as the target for our accessibility efforts. These guidelines help guide improvements for people with visual, hearing, motor, and cognitive disabilities.
Accessibility requires continued attention as our website and technology change. Although we cannot promise that every part of the website will work perfectly for every person, we are committed to listening to feedback, addressing barriers, and helping customers access our products and services.
In October 2026, our website underwent an accessibility review and updates covering selected storefront pages and shared website features.
The documented scope included our homepage, representative product and collection pages, navigation menus, search, customer login and registration forms, footer content, and shopping cart interactions.
The work addressed:
Keyboard access: Improving the ability to use menus, product options, and shopping cart controls with a keyboard.
Visible focus indicators: Helping customers see which link, button, or control is selected as they move through a page.
Screen-reader support: Improving labels, accessible names, page structure, and information communicated by interactive features.
Forms and fields: Improving labels for search, newsletter subscriptions, and customer account forms.
Color contrast: Improving the readability of selected text, prices, buttons, and other website elements.
Images and controls: Improving text alternatives and accessible names for selected images and icon-based controls.
Interactive content: Addressing accessibility behavior in features such as product filters, search results, slideshows, and the shopping cart drawer.
The review included automated accessibility checks, manual keyboard testing, screen-reader testing, contrast analysis, and review of relevant website code. The documented results reflect the pages and features tested at that time.
We view this work as part of an ongoing effort to make our website easier to use.
If you encounter a barrier, please reach out. You do not need to identify the technical cause or explain how to fix it. Simply tell us what you were trying to do and how we can help.
Our team is happy to assist with:
Describing a product or details shown in a photograph.
Explaining materials, measurements, colors, closures, and available options.
Helping you compare products or find a hat band or accessory.
Providing information about pricing, availability, shipping, returns, and store policies.
Assisting with placing an order or finding information about an existing order.
Providing website information in another format where reasonably possible.
We understand that different customers need different kinds of assistance. We will work with you to find an approach that is helpful for your particular needs.
For your security, please do not send credit card numbers, passwords, or other sensitive account information by email. If you need help completing a purchase, we will discuss an appropriate way to assist.
If you need assistance or would like to report an accessibility concern, please email:
You are welcome to use the subject line “Website Accessibility Assistance.” If you use a different subject line, we will still help.
Please share whatever information you feel comfortable providing. Helpful details may include:
The page address or product you were viewing.
What you were trying to do.
The difficulty you encountered.
The information or assistance you need.
Your preferred way for us to respond.
If you wish, you may also tell us which device, browser, or assistive technology you were using. These details are optional. You do not need to disclose a diagnosis or provide medical information to receive assistance.
We will take your message seriously and work with you to understand the difficulty. If a website correction takes additional time, we will also explore how we can help you with your immediate shopping needs.
Some features on our website are provided by Shopify or other technology partners, including checkout, payment options, search tools, and other shopping services.
Shopify-hosted checkout was outside the scope of our October 2026 storefront accessibility assessment. Some third-party features may also require further evaluation or assistance from their providers.
Please contact us about any accessibility difficulty you encounter, including one involving checkout or a third-party feature. You do not need to determine who controls the feature before asking us for help. We will assist where we can and, when appropriate, raise the concern with the relevant provider.
Your feedback matters to us. Automated tools and scheduled reviews may not reveal every difficulty a customer experiences, so hearing directly from you helps us understand where further attention is needed.
As we add products, update content, and make changes to our website, we will continue working to improve accessibility. Our efforts include reviewing reported concerns and arranging additional testing and updates as appropriate.
If you have a suggestion that could make shopping with Willow Lane Hat Co. easier, we welcome it. We appreciate the opportunity to learn from your experience and provide better service.
This statement applies to willowlanehats.com. External websites and platforms linked from our website may have their own accessibility statements.
WCAG 2.2 Level AA is our accessibility target. This statement describes our efforts and available assistance; it does not claim that every page or feature currently meets every WCAG requirement.
We will update this statement as our accessibility work progresses.
Last updated: November 2, 2026
