- Regular
- $19.99
- Sale
- $19.99
- Regular
- $19.99
- Unit Price
- per
We want you to love everything you get from Willow Lane! If your purchase isn't quite right, we're happy to help you with a return.
You have 45 days from the date of purchase to send an item back for a refund to your original payment method. (Effective October 1st, 2025)
Items purchased between November 1 and December 31 can be returned until January 15th of the following year, or 45 days from purchase, whichever date is later.
To ensure your return is accepted, the item must be in new, re-sellable condition and meet all criteria:
Heads Up on Hat Boxes: Custom hat boxes are considered part of the merchandise. They must be placed inside a separate exterior protective shipping box to prevent damage during transit. Boxes returned without protection or damaged will result in a deduction from your refund.
We offer a fast, streamlined process for all returns shipped within the U.S.
When using our prepaid return label, the following will be deducted from your final refund amount:
| Charge Type | Detail |
|---|---|
| Return Shipping Label | $10.00 per label. Oversized packages (e.g., hat boxes) may incur additional return shipping charges based on size/weight, billed at our discounted carrier rates. (Fee is waived if the item is defective or if we made a mistake on your order.) |
| Original Shipping Charges | Original shipping charges and the Willow Lane Shipping Warranty fee are non-refundable. |
| Shipping Surcharges | If the Return is not shipped back in appropriate packaging and we incur additional carrier fees (like dimensional weight fees), the extra cost will be deducted. |
*Restocking fees help cover costs associated with return shipping, return packaging, and restoring items to new condition.*
We do not offer prepaid labels for orders shipped outside the U.S.
Questions?
Email us at hello@shopwillowlane.net. We are happy to help!
Is something wrong with your order?
Click here to see if your order is covered by our Package Protection Policy.
Package Protection is an optional add-on we offer at checkout for added peace of mind.