Shipping & Status for Covid-19
~ Possible Carrier DELAYS in shipping time Due to Pandemic~
Thank you for your continued support during these extraordinary times. We hope you and your loved ones are safe and well. We will continue to ship your orders as quickly and as safely as possible for our staff. You may see a slight delay in processing time in the reduced staffed distribution center of Montecarlo, Bullhide & Britolli hats. We are also seeing carrier shipping delays in areas of high infection rates of Covid - 19.
If you have questions or would like to place a phone order, Please contact us Hello@shopwillowlane.net or 855-569-4035
Thank you for supporting our family operated business.
Are you a Las Vegas/Henderson local or in town for an event, and need your hat quickly? We do offer local pick up for select brands including Charlie 1 Horse, Atwood and Stetson. Give us a call to arrange curbside pick up.
Continental US Standard Shipping Rates:
- $3.99 for hat bands and accessories.
- $12.00 Standard Shipping for fashion hats and western hats.
- $20.00 for Hats in oversized or custom hat boxes.
- USPS Priority Mail 1-5 business days.
- USPS Express 1-2 business days (No Sunday delivery).
- The customer will have options to upgrade shipping at their expense during check out if faster shipping is needed.
- If Standard Ground Shipping is selected, the item will be shipped at the seller's discretion.
- We will do our best to process your item in 1-3 business days, Excluding holidays and weekends. If you need an item by a certain date, and need to know the ship time feel free to reach out via email or phone.
- A tracking number will be sent to the email provided by the customer.
- Shipping to Alaska, Hawaii, Puerto Rico, and USVI is determined by the items weight and dimensions.
- Shipping rates outside of the United States will be determined by the exact weight and dimensions of the package.
- You will need to pay duty or customs fees when your package arrives. Please check with your local authorities for more information on these charges.
Where do we ship to?
- United States, Puerto Rico, USVI, Canada, Mexico, Australia and the United Kingdom.
Where will items ship from?
- We are located in Nevada with several warehouses in the USA and items ship from within the USA.
Lost/Stolen Packages: We are not responsible for lost, stolen, or delayed packages. We will do everything we can to assist in filling lost or missing package inquiries with the responsible carrier. We appreciate your patience during this tedious process. Delayed packages are the responsibility of the carrier.
We are not responsible for items "Return to Sender". Please double check your shipping address. If you need a package sent by a specific mail carrier please contact us prior to purchasing to verify we can accommodate. We will do everything we can to accommodate your request if we are aware in advance. If an item comes back to us return to sender you will be charged to have the item shipped again or 10% restocking fee.